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Library

Welcome to the library! Here you’ll find a host of useful documents, links, videos and podcasts! Check them out below.

Blog
Join customer service aficionado, Annie Browne as she covers best practices for optimising your customer serviced process and strategies to implement them.

22 Apr 2021

Optimising Customer Experience
Join TikTok maestro, Sarah Tamsin as she covers everything from navigating TikTok's interface to understanding the TikTok culture and finding your niche as a creator.

13 Apr 2021

Getting Started with TikTok for your Business
Join Procreate Savant Bethan Wegener as she covers everything from default brushes and editing them, layers and groups, the marquee tool, and Procreate's adjustments/effects.

06 Apr 2021

An Intro to Procreate
Join product writing master, Sarah Tamsin as she covers, succinctly describing the features and benefits of your product and using persuasive language in your product descriptions

01 Apr 2021

How to Write Winning Product Descriptions
Join award winning screenwriter Simone Greenwood as she covers the elements you need to tell a great story, like developing characters, building a plot and much much more!

25 Mar 2021

How to Start Writing that Book
Join video maestro James Clarke from Ffocws Media as he takes you through the process, start to finish, of producing professional video content.

24 Mar 2021

Video Making 101
Join mental wellbeing master, Kelly Farr for this workshop in which she will be exploring, What is mental wellbeing? And how we can manage stress & build resilience.

23 Mar 2021

Your Mental Wellbeing Toolkit
Join organisational wizard Annie Browne as she takes you through the importance of email marketing, getting setup with MailChimp and creating an effective action plan.

18 Mar 2021

Beginners Guide to Email Marketing
Join blogging master Sarah Tamsin as she shares her excellent and proven blogging strategy that works for individuals, small businesses and charities.

16 Mar 2021

Blogging for Business
Join Gardn's narrative building expert Martyn Baker as he provides a framework that makes it easier for you to communicate your story and easier for your audience to understand it.

11 Mar 2021

Storytelling for Start-Ups
Join photography savant Jon Plimmer of GSD Media for some helpful tips, tricks and pointers to taking pro level product pictures in your own home.

09 Mar 2021

DIY Product Photography
Join Google Analytics adept Sarah Tamsin as she takes you on a tour of Google's suite of free tools; Google Analytics, Tag Manager and Search Console.

04 Mar 2021

Making Sense of Google Analytics
Selling on stalls, online or in the boardroom? We'll cover skills to make you a face to face sales champion. Join sales maestro Matt Gallivan for this online expert-led session.

25 Feb 2021

Face to Face Sales
Join Twitter savant Finola Wilson for this free online workshop in which she'll be illuminating her company's journey from zero followers to an organically grown 31,000 followers.

23 Feb 2021

A Start Ups Guide to Twitter
Join the team at Legacy International Group as they show you all the tips and tricks on how to be more inclusive across your marketing, webinars, video production and podcasting.

18 Feb 2021

Being Digitally Inclusive with Online Content
Join seasoned self-publishing professional, Clare Thomas as she delves into a step by step guide to self-publishing your very own book.

16 Feb 2021

How to Self-Publish Your Book
Join Instagram wizards Adam & Bethan Russell for this free online workshop as they illuminate the methods they use to advertise new products and keep followers shopping with them.

09 Feb 2021

Selling On Instagram
Inspirational Futures & Voyage are bringing to you, a workshop to empower families with the knowledge to introduce positive mental health habits with confidence.

04 Feb 2021

Exploring the Importance of Family Wellbeing
Join social media maestro Stephen Cleary for this workshop in which he goes through everything you need to know about social media in 2021 and how to stay ahead.

26 Jan 2021

Creating a Social Media Strategy & Trends in 2021
Join multi-award-winning author of Anti-Sell, Steve Morgan for this workshop that will help you to learn how to network on behalf of your business in a non-salesy way.

21 Jan 2021

Non-Salesy Networking Tips
Join import/export specialist Gavin Haycock for an overview of the new rules for sending your goods to the EU and the changes you need to implement to keep your business exporting.

19 Jan 2021

Brexit Trade Deal: Importing & Exporting Goods Between the UK and EU
Not sure where your business is headed? Join Jack Thompson as he shares over 15 years of business consulting experience in this expert led workshop.

14 Jan 2021

Predicting the Future and the Importance of Realistic Targets
Join top marketing strategist Francesca Irving for this 'need-to-know' workshop. We’ll go through marketing strategy theory, then we’ll jump into actually creating our strategies!

12 Jan 2021

How to Build a Marketing Strategy
Join organisational wizard Annie Browne in this workshop as she delves into the truth about organisation and find out why being organised is so important for your own well-being.

17 Dec 2020

New Year, New Super Organised You!
Join PR guru Simon Collins for this introductory PR workshop in which you will learn the communication foundations your business needs in order to start telling your story.

15 Dec 2020

PR 101 - Communication Foundations for Startups & Early-Stage Businesses
Join mental health crusader, Kelly Farr as she helps us understand our own reactions to issues and plan ways to build resilience that can help us thrive in the midst of stress.

10 Dec 2020

Avoiding Burnout - Managing Stress and Building Resilience
Do you wonder whether it's better to be a Sole Trader or Limited Company? Well look no further, join entrepreneur extraordinaire Alexis Charkiw as she explores this hot topic.

26 Nov 2020

Sole Trader vs Ltd
Looking into crowdfunding? Join Crowdfunding expert Ceri Gillett as she tackles everything from 'what is crowdfunding?' to 'how could it help you & your business'.

24 Nov 2020

Crowdfunding - It's a Marathon, Not a Sprint
Join Crunch Digital Media’s TikTok channel champion, Adam Culley as he explores the opportunities of advertising on TikTok.

19 Nov 2020

Introduction to TikTok - Innovations & Ideas
Join HR aficionado Caryl Thomas as she makes sure you come out of this workshop with a great understanding of the essence of HR management and building a team.

17 Nov 2020

A Step by Step Guide to Employing and Growing a Team
Join graphic design wizard Miriam Gibbs and she'll ensure you know the key strengths of Canva, Adobe Photoshop, Illustrator and will get you introduced to Affinity!

12 Nov 2020

Graphic Design on a Budget
Join WordPress maestro Kali Mason for this workshop in which we’ll be going through a step-by-step process towards building an e-commerce platform within WordPress.

10 Nov 2020

Building an E-Commerce Site in Wordpress
Thinking about becoming a mentor? Join seasoned mentor Rebecca Jones for an expert led session exploring the ins and outs of being a mentor.

05 Nov 2020

Mentoring and Guiding Entrepreneurs
Join expert interviewer Kate Shorney-Morris as she takes you from the job specification, through shortlisting candidates and then to the main event, the interview.

03 Nov 2020

Successful Interviewing - Finding the Right Fit!
Join us for a special team-up between Inspirational Futures & Voyage of Hope Therapy Services to introduce some positive mental health habits for parents and children.

29 Oct 2020

Well-being Tips for Families
Not sure how to protect your intellectual property (IP)? Join Dr Elliott Davies, Wynne-Jones IP Partner and Patent Attorney for this expert-led workshop

27 Oct 2020

Beginners Introduction to Identifying & Protecting your IP
Think of networking as a daunting task? Let's change that, we invite you to join this workshop led by networking maestro Matt Gallivan.

22 Oct 2020

How to Network like a Boss
Join PAYE master Lee Williams as he sheds light on the announcement of employer incentive schemes rising as recovery measures to help stimulate the economy.

20 Oct 2020

PAYE Pain Relief
Join community building savant Annie Browne, Co-Founder of 10K strong UK freelance network, Freelance Heroes, looks at why building a community around your brand is so valuable.

20 Oct 2020

How to Build a Community around your Brand
Are you losing Ctrl of your life? Do you need to improve your MS Excel skills and general spreadsheet sorcery? Join Excel wizard Andrew Evans as he shares his magic Excel tips!

15 Oct 2020

Excel Alchemy XL
Join price master general Matt Gallivan as he lays out pricing strategies you should know about by looking at actual cost of sale and the all important profit margin.

08 Oct 2020

The Price is Right
Join top marketing strategist Francesca Irving as she shares her tips and fails from her recruitment days so you don’t make the same mistakes as some of her previous clients.

06 Oct 2020

How to Write a Job Description
Join video creation specialist Steve Bollschweiler for this workshop that aims to give you some practical first steps to take on your video marketing journey.

29 Sep 2020

Demystifying Video for Business
Join digital marketing expert Hayley Glover to discover how to enhance your online presence and drive sales by attracting your target audience to your website.

29 Sep 2020

Grow your Business with Google Ads
Join goal setting guru Dave Beadle as he shares the questions and templates with those he supports to start creating their own goals, identifying motivators and actionable steps.

17 Sep 2020

Goal Setting
Join product pitching savant Alexis Charkiw to learn how to deliver products to your customers, wow them with your packaging and the do’s and don’t of delivery!

15 Sep 2020

Deliver Products like a Pro
Join YouTube veterans Adam & Bethan Russell as they share what they have learned from their experiences to help those who don't understand YouTube but really want to start.

10 Sep 2020

Building a Successful Youtube Channel
Join graphic design master Mim Gibbs on a journey through Canva and how it can solve your design needs at a low cost.

08 Sep 2020

Getting Started with Canva
Join subscription pro Alexis Charkiw to learn the difference between a product and membership subscription, pricing options, finding the right customers and keeping them engaged.

27 Aug 2020

Building a Subscription Business
Join Paper Clip PR's Simon Collins as he illuminates the foundations your business needs to have in place to get the most value out of PR and your wider marketing efforts.

20 Aug 2020

Preparing for PR
Join brand professional Emily Hicks as she explores the importance of strategising your branding and identity, and how different brands can impact different audiences.

13 Aug 2020

Branding & Identity
Join financial expert Stephen Burt as he covers effective methods of raising capital to give your business an investment boost and stay on it's growth trajectory.

04 Aug 2020

Raising Money
Join Xero hero Andrew Evans for this workshop in which he covers how to make the most of your cloud accounting software.

23 Jul 2020

Xero to Hero
Join blogging extraordinaire Sarah Tamsin to learn the essentials of setting up a blog to maximise results, how to promote your content and how to take your blog to the next level.

21 Jul 2020

Blogging to Get Business Leads
Join podcasting legends Huw James & Tim Blize of Kiva Studios as they cover the fundamentals of podcasting and how to get yours up and running.

16 Jul 2020

Learn to Podcast
Join webinar master Finola Wilson as she takes you through why webinars are a great tool, getting them to work FOR you and the road the webinar stardom.

09 Jul 2020

How to Be a Webinar Star
Want to know more about the market your selling to? Join marketing research maestro Francesca Irving for this tell-all workshop covering the why, where and who of market research.

07 Jul 2020

Market Research for Startups
Join organisational whizz Annie Browne as she teaches us how to work smarter, not harder. She'll be covering a ton of useful work-flow tools and take us through a guide of Trello.

02 Jul 2020

A Guide to Trello and Other Great Tools
Paying tax can be a tricky maze to navigate. Join tax expert Andrew Evans as he covers all things tax, from your personal allowance to claiming expenses he's got you covered.

23 Jun 2020

Making Tax Simple
Join top marketing strategist Francesca Irving to learn effective content marketing strategies and writing great content to take your business to the next level.

11 Jun 2020

Building an Effective Content Marketing Strategy
Join small-business insurance experts Ronan Gregory & Anton Davies to ensure your business is covered and your most valuable assets are protected.

09 Jun 2020

Small Business Insurances 101
Join photography savant Jon Plimmer as he takes you through the technical aspects of taking the best photograph, how to adjust for your environment and DIY editing.

03 Jun 2020

DIY Photo Editing
Join Google Analytics adept Sarah Tamsin as she takes you on a tour of Google's suite of free tools; Google Analytics, Tag Manager and Search Console.

27 May 2020

Making Sense of Google Analytics
Join seasoned PA Chrissie Monnelly to learn about the all-important invoices and contracts you'll need know about to ensure your thriving business stays above board.

26 May 2020

How to Write Contracts and Invoices
Join CRM adept Lee Williams as he covers what a Customer Relationship Manager is and which one is right for you.

20 May 2020

What is a CRM?
Are you GDPR compliant? Join GDPR master Paul Binning as he ensures you have everything you need covered and provides a personal checklist of the data you should be protecting.

14 May 2020

GDPR: 2 Years On
Join Insta-Star Francesca Irving to learn how she's been able to generate sales from her e-commerce business, and also enquiries from her marketing business, all using Instagram.

07 May 2020

How to Generate Sales and Leads from Instagram
Join award aficionado Kathryn Foot as she takes us through creating a winning application and explain how to get the most out of the award event through effective networking.

06 May 2020

Leverage the Power of Business Awards
Join bid-writing expert Dr Rhian Thomas as she guides you through the steps that you need to take to make your bids and applications more successful.

05 May 2020

How to Write a Winning Bid
Join SEO guru Sarah Tamsin as she tells us how Pinterest, as a visual and keyword-driven search engine, has the potential to refer a lot of traffic to your website.

29 Apr 2020

Pinteresting Tactics
Join video wizard Steve Bollschweiler as he covers some quick video wins that any company can do from their home office.

23 Apr 2020

Quick video wins
Join sales master Matt Gallivan as he goes through some practical tips as well as the mind set required to succeed in a down market.

21 Apr 2020

Selling in a Crisis
Join self-published author Clare Thomas as she takes you through the dos and don'ts of product licensing to help build your brand and reach a wider audience.

21 Apr 2020

Product Licensing to Build your Brand
Join LinkedIn whizz Kathryn Foot to learn about LI basics, LinkedIn’s features and to find out how you can grow your network and potentially generate new business.

16 Apr 2020

Linkedin Masterclass
Join organisational guru Annie Browne and learn how being organised means that we can live our lives more productively, less stressed and more prepared.

15 Apr 2020

Get Organised
Join advertising expert Francesca Irving as she takes us back to basics and learn the strategy behind Facebook Advertising and how to sort out the pesky Facebook pixel.

09 Apr 2020

Introduction to Facebook Ads
Join search engine optimisation (SEO) maestro Sarah Tamsin to gain a better understanding of how search engines work and how SEO can help your business reach the next level.

07 Apr 2020

Introduction to SEO
Join MailChimp expert Annie Browne and find out WHY you should use MailChimp, HOW it fits into the bigger picture of your business and WHAT you need to do get started.

02 Apr 2020

Mailchimp Masterclass
Do you struggle to ‘switch off’ and enjoy just being in the moment? Join mindful master Kelly Farr as she illuminates mindfulness and it's many benefits.

01 Apr 2020

In the Moment Mindfulness
Join life coach Dave Beadle as he explores the science of overcoming self-doubt with effective, easy to use skills and strategies that you can implement immediately.

25 Mar 2020

Imposter Syndrome
Join digital skills tutor Keiran Russell to discover the difference between posts, pages, plugins and widgets. We'll also bust some jargon, so no experience necessary

Wordpress for Beginners
Join Welsh ICE CEO, Jamie McGowan as he takes you through this comprehensive business model canvas. From start to finish he'll talk you through creating an effective business plan.

23 Dec 2020

The Business Model Canvas
Entrepreneur extraordinaire Alexis Charkiw offers up her tips to gaining and retaining customers. From communication advice to how to tailor your service, it's a must watch!

30 Sep 2020

The Importance of Good Customer Service
Join Welsh ICE Outreach Manager, Lesley Williams for this elevator pitch tutorial to get your business pitching streamlined, sparkling and ready-to-go!

18 Aug 2020

Creating an Awesome Elevator Pitch
Join digital specialist Keiran Russell for this domain name tutorial. He'll take you through one of the earliest steps your business should take, securing your domain name.

07 Aug 2020

Domain Names
Join sales expert Matt Gallivan as he guides you through his proven sales process, from 'sales prospecting' to the all-important 'closing the deal', Matt has got you covered.

06 Aug 2020

The Sales Process

Facebook Event Banner Template

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Facebook Group Banner Template

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Facebook Page Banner Template

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Resource - The Business Model Canvas

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Buffer - Social Media Scheduler

Business Wales - Business Support

Canva - Online Design Tool

Eventbrite - Event Platform

Hootsuite - Social Media Scheduling

Mailchimp - Email Marketing Platform

Slack - Team Management Platform

Trello - Organisational Tool

UnLtd - Social Business Support

Be The Spark

Impact@Home

Mountain Malarkey Podcast

Test podcast

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